Introduction
Southern Youth Family Services (SYFS) are a not-for-profit organisation that supports and cares for vulnerable, disadvantaged and homeless young people. Their client management system recently reached "End-of-Life" where no improvements or changes were being made and lnternetrix were chosen to build the replacement platform which would reinvent how client documents and forms were managed and would allow for vastly improved reporting functionality and client self-management.
Objectives
- Drive digital transformation of SYFS offline client management
- Strengthen the security of the data
- Improve the user experience
- Maintain the accuracy of data reporting.
Process
The new client management system was delivered as a cloud solution on SilverStripe Framework. Security of the data is managed under a HTTPS domain via dual authentication methods, password hardening and server-side data encryptions. A noteworthy feature was the delivery of a form management tool that enables SYFS to administer the complex form fields via SilverStripe's user admin. The form fields can be edited for all the forms whilst maintaining the business logic and reporting integrity. This feature has saved the admin team noticeable time and costs that would usually be consumed manually programming the changes.
Outcomes
Key outcomes for this project to date have been an increase in company efficiency with reduced staff administration efforts, better data accuracy from collection through to reporting, and an overall strengthened data housing and security system.
Written By Tim Lillyman from Internetrix
My Role
UX & UI designer
To understand, develop and design a system that brought countless hours of paper work into a user friendly system.
Challenges
The client was cautious of too much digital change and required a system that was fairly similar to their current process.
